Frequently Asked Questions

Orders & Shipping
How long does delivery take?
Standard delivery takes 3–5 business days within Switzerland. International orders may take 7–14 business days depending on the destination.
Do you offer free shipping?
Yes! We offer free shipping on all orders over a certain amount. Check our current promotions for details.
Can I track my order?
Absolutely. Once your order has been shipped, you will receive a confirmation email with a tracking number.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, undamaged, and in their original packaging.
How do I initiate a return?
Please contact us at our email - hello@noehelement.ch - together with your order number and reason for return. We will guide you through the process.
Products & Materials
What materials are your pieces made from?
Our jewelry is crafted from high-quality materials including 316 stainless steel, and sterling silver. Each product page lists the specific materials used.
  • Durable and suitable for everyday use: Robust stainless steel with a high-quality silver and gold plating ensures a long-lasting shine – even with daily wear.
  • Sustainable: Stainless steel is recyclable and therefore an environmentally friendly choice.
  • Skin-friendly: Ideal even for sensitive skin.
  • Easy to care for: Simply clean – gentle polishing is sufficient.
In addition, we use materials such as zirconia, natural freshwater pearls and semi-precious stones (e.g. rose quartz, labradorite, moss agate), which make each piece of jewelry unique through their colors, structures and shimmer.
How should I care for my jewelry?
To keep your jewelry looking its best, avoid contact with perfume, and harsh chemicals. Store pieces in a dry place, ideally in the pouch or box provided.
Payments
What payment methods do you accept?
We accept all major credit cards, Twint, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Yes. All transactions are processed through secure, encrypted payment gateways. We never store your payment details.
Contact
How can I reach your customer service?
You can contact us via the contact form on our website or by email. We aim to respond within 24–48 hours on business days.